Privacy Policy

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        <img src="https://fastride9ja.com/_next/image?url=%2Flogo.png&w=96&q=75" width="100px" />
        <h2>
            Privacy Policy
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    <h1>Privacy Policy</h1>

    <h2>Privacy Notice for Drivers and Riders</h2>

    <p><strong>Introduction</strong></p>

    <p>You entrust us with your personal information when using Fast Ride. We’re committed to upholding that confidence.
        Helping you comprehend our privacy practices is the first step in doing that.</p>

    <p>This notice explains the types of personal data (“data”) we collect, how we use and distribute it, as well as
        your options with regard to this data. We advise reading this in conjunction with our privacy overview, which
        highlights important details about our privacy practices.</p>

    <p>Our postal address is:</p>

    <p>54 Ogudu Road Ojota Lagos ,105102 Lagos Nigeria</p>

    <p>You can get in touch with our newly designated data protection officer at any of the postal addresses shown in
        the city pages. Mark the package “Data Protection Officer,” please. The term “us” or “we” refers to Fast Ride
        Ltd a private limited company incorporated and registered under the laws of the federal Republic of Nigeria with
        CAC registration No.1841955</p>

    <p>The term “you” or “your” refers to the passenger or rider who requests, hires and/or receives a transportation
        service through their Fast Ride app account.</p>

    <h3>1. Personal data we process</h3>

    <p>We only process information that we need, so we can provide you with the best service on our transportation
        marketplace.</p>

    <p>Contact details: things like name, phone number and e-mail address. For some of our services we might require a
        little more, like your home address. Profile information: things like your profile picture, saved addresses,
        language and communication preferences. For some of our services we might require a little more, like your
        driver license details. Geolocation: such as where you need a ride from, or the location of ride to you, the
        time, the journey progression and the final destination of your trip. Payment information like the amount
        charged and the payment card used. Communication and correspondence records such as when you engage with our
        in-app chat, or speak with our customer service agents. Limited identification data of the device, like the IP
        address, on which the Fast Ride app has been installed Data about the usage of the transportation services:
        things like data about journey status, times and data about your conduct as assessed by drivers. Data related to
        communication through instant messages directly in the Fast ride app (“Chat with Driver” option): date and time
        of the communication and its content.</p>

    <h3>2. Purpose of the processing</h3>

    <p>We process your personal data so we can provide you with one or more of our transportation services:</p>

    <ul>
        <li>We connect you with a driver, or hire a vehicle: We collect and process personal data for the purpose of
            connecting passengers with drivers so you can be picked up and dropped off; or to show you where our nearest
            available hire-vehicles are located, such as our cars. Instant messages directly in the Fast Ride app are
            processed in order to provide service and customer support (including resolving disputes between driver and
            rider), for security purposes as well as to improve our products and services, and for analysis.</li>
        <li>We get you to where you want to go: We display geolocation data and the phone number of passengers to
            drivers when ride-hailing to enable efficient pick-up and drop-off, and make the journey and route
            transparent. This data is collected only when the Fast Ride app is activated. The collection of geolocation
            data stops after closing the Fast Ride app. In Nigeria drivers can see passengers’ phone numbers; the driver
            sees the rider number, meaning the driver and passenger can communicate.</li>
        <li>We make sure your journey goes smoothly: We use geolocation data to make sure you get to your destination
            and resolve quality issues related to our services. We also need to know where you choose to drop off a
            hire-vehicle so we can bill correctly, recharge batteries and maintain our fleet.</li>
        <li>We make sure the app is optimal: We use contact details to notify passengers and riders of updates to the
            Fast Ride app so you can keep using our services. We also gather limited data from the device that you use
            to connect you with our internet, mobile and telephone services, and to help keep your account safe through
            authentication and verification checks.</li>
        <li>We make sure your ride is the quickest, cheapest and most convenient to you: We collect data on the routes
            taken by our passengers and riders to analyse geographic coverage. This lets us do things like improve
            recommendations to the drivers about the most efficient routes, and helps us make sure that our
            hire-vehicles, are in the most convenient locations for customers.</li>
        <li>We collect your payment: We obtain payment details to process passenger payment on behalf of drivers for
            ride-hailing. And we process payments for our own hire-vehicles, and for our cars.</li>
        <li>We maintain and promote standards: We collect data about journey statuses, time and passenger ratings from
            driver feedback to encourage user safety, promote compliance with our terms and conditions, and make sure
            we’re providing a quality and enjoyable service to everyone.</li>
        <li>We keep you informed: Your name, phone number and email address will be used to communicate with you for
            things like letting you know that your journey has been completed, sending you trip confirmation slips and
            receipts, and letting you know about important service updates such as when bad weather.</li>
    </ul>

    <h3>3. Collection of Photos and Pictures</h3>

    <p>We may collect photos and pictures for security purposes, such as verifying your identity during registration and
        login, accessing certain features, and enhancing platform security. We do not use your photos or pictures for
        any other purposes without your consent. We retain and protect your photos and pictures only as long as
        necessary and delete or anonymize them afterward.</p>


    <h2>4. Choice and transparency</h2>
    <p>Fast Ride enables users to access and/or control data that Fast Ride collects, including through:</p>
    <ul>
        <li>Privacy settings</li>
        <li>Device permissions</li>
        <li>In-app ratings pages</li>
        <li>Marketing choices</li>
    </ul>
    <p>Fast Ride also enables users to request access to or copies of their data, make changes or updates to their
        accounts, request deletion of their accounts, or request that Fastride restrict its processing of user data.</p>

    <h3>User data requests</h3>
    <p>Fast Ride provides users with a variety of ways to learn about, control, and submit questions and comments about
        Fast Ride’s handling of their data.</p>
    <ul>
        <li><strong>Accessing data:</strong> Users can access data including their profile data and trip or order
            history through the Fast Ride apps. Users can also use our explore your data feature to view an online
            summary of information about their account, such as number of trips or orders, rating, rewards status, and
            number of days since they’ve been an Fast Ride user. Users can also request access to their data from Fast
            Ride.</li>
        <li><strong>Changing or updating data:</strong> Users can edit the name, phone number, email address, payment
            method, and photo associated with their account through the Settings menu in FastRide’s apps or driver
            portal. Users may also have the right to file a complaint relating to Fastride’s handling of their data with
            the data protection authority in their country.</li>
        <li><strong>Usage data:</strong> We collect data on how users interact with our services. This includes access
            dates and times, app features or pages viewed, browser type, app crashes, and other system activity.</li>
        <li><strong>Device data:</strong> We collect data about the devices used to access our services, including
            hardware models, device IP address or other unique device identifiers, operating systems and versions,
            software, preferred languages, advertising identifiers, device motion data, and mobile network data.</li>
        <li><strong>Communications data:</strong> We collect data regarding phone, text, or in-app communications
            between users that are enabled through Fast Ride’s apps. This includes date and time, as well as the content
            of text or in-app messages.</li>
    </ul>

    <h3>Safety and security</h3>
    <p>We use data to help maintain the safety, security, and integrity of our services and users. This includes:</p>
    <ul>
        <li>Verifying users’ identity and eligibility to provide transport, including through reviews of enhanced
            background checks, to help prevent use of our services by unsafe drivers and/or riders.</li>
        <li>Using data from drivers’ devices to detect unsafe driving behavior such as speeding or harsh braking and
            acceleration, and to inform them of safer driving practices.</li>
        <li>Sharing user’s name, location, phone number, vehicle details, and other relevant information with
            third-party companies that support the management and de-escalation of interpersonal conflicts that may
            occur between users while on a trip or in the process of making a delivery.</li>
    </ul>
    <p>Fast Ride performs the above activities on the grounds that they are necessary to fulfill the terms of our
        agreements with users, and/or for purposes of the legitimate safety and security interests of Fast Ride, our
        users, and members of the general public.</p>

    <h2>5. Data collection and uses</h2>
    <p>Fastride collects data:</p>
    <ul>
        <li>Provided by users to Fastride</li>
        <li>Data created during use of our services</li>
    </ul>


    <div>This includes: </div>
    <ul>
        <li>
            Location data (driver and delivery person): We collect precise or approximate location data from drivers’
            and delivery persons’ mobile devices when the Fastride app is running in the foreground (app open and
            on-screen) or background (app open but
            not on-screen. </li>
        <li>
            Location data (riders and order recipients). We collect precise or approximate location information from
            riders’ and order recipients’ mobile devices if they enable us to do so via their device settings. Fastride
            collects such data from the time a trip or order is requested until it is finished, and any time the app is
            running in the foreground (app open and on-screen). See “Choice and
            transparency” below for information on how riders and order recipients can enable precise location data
            collection.

            <p>

                Riders and order recipients may use the Fastride apps without enabling collection of location data from
                their
                mobile devices. However, this may affect certain features in the Fastride apps. For example, a rider who
                has
                not enabled precise location data will have to manually enter their pick-up address.
            </p>
            <p>

                In addition, precise location data collected from a driver’s device during a trip is linked to the
                rider’s
                account, even if the rider has not enabled precise location data to be collected from their device. This
                data is
                used for purposes such as receipt generation, customer support, fraud detection, insurance and
                litigation.
            </p>

        </li>
        <li> Transaction information: We collect transaction information related to the use of our
            services, including the type of services requested or provided; trip or order details (such as date and
            time,
            requested pick-up and drop-off addresses, distance travelled and items ordered); and payment transaction
            information
            (such as merchant’s name and location, amount charged and payment method). We also associate a user’s name
            with that
            of anyone who uses their promotion code.

        </li>
        <li>

            Usage data: We collect data on how users interact with our services. This includes access dates and times,
            app
            features or pages viewed, browser type, app crashes and other system activity.
        </li>
        <li>
            Device data: We collect data about the devices used to access our services, including the hardware models,
            device
            IP address or other unique device identifiers, operating systems and versions, software, preferred
            languages,
            advertising identifiers, device motion data and mobile network data.
            Communications data: We collect data regarding phone, text or in-app communications between users that are
            enabled
            through Fastride’s apps. This includes date and time, as well as the content of text or in-app messages. We
            may also
            collect the content of phone calls solely where users are notified in advance that the call may
            be recorded.
        </li>
    </ul>

    <h2> 6. Legal Basis</h2>
    <p>

        We are allowed to use personal information in the ways above if we have a proper reason to do so. We always make
        sure we have a good reason for doing anything with your data. Personal data is generally processed in order to
        provide the
        services contracted through the Fast Ride app with you. This means that to give you the service we promised you,
        and
        to meet our terms and conditions, we’ll process your personal data to meet those obligations.We generally in
        other circumstances process your personal data
        relying on legitimate interest grounds. Legitimate interests include our commercial interests in providing an
        innovative, personalised, safe and profitable service to our passengers and partners, unless those interests are
        overridden by other interests. Our
        legitimate interests also include things like investigating and detecting fraudulent payments and other
        malicious
        activities, maintaining the security of our network and systems, and responding to suspected or actual criminal
        acts. We may from time to time rely on alternative legal bases when:
    </p>
    <p>

        it is necessary to comply with a legal obligation such as for processing data when the law requires it,
        including,
        for example, if there
        is a valid legal request to disclose personal information to a third party such as a Court or regulatory
        authority;

        to protect your vital interests, or those of others, for example in the event of an emergency or an imminent
        threat
        to life; or

        you have given us clear consent to do so for another specific purpose in which you have been fully informed.

        If you choose not to give us personal information it may prevent us from fulfilling the contract with you, or
        stop
        us doing something
        expected of us in law. It may also mean that we cannot operate your account. For example, we collect and process
        the
        personal data submitted by you in the course of installing and using the Fast Ride app; refusing to share
        geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you
        one
        of our own vehicles close to you for hire. We will not
        be able to fulfil our obligations to you in other circumstances, for example, should you refuse to undertake an
        identity verification check to ensure the integrity of your account, then the account may be suspended or
        blocked to
        prevent fraud.
    </p>

    <h2> 7. Recipients</h2>
<p>

    We only work with trusted partners and authorities. We only share when there is a proper reason to do so. We limit
    sharing to only that
    which is required. We do not sell your personal information.
</p>
<p>

    The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in
    the Bolt app; in such a
    case, the driver will see the name, phone number (in some countries the number is masked) and geolocation data of
    the passenger.
</p>
<p>

    After providing the transportation service, the name and the telephone number (in some countries we intend to
    operate the number is masked) of the ride-hailing passenger will remain visible to the driver for 24-48 hours. This
    is necessary for drivers to resolve any issues with the passenger like getting something special back to you which
    might have been left in the car. Feedback given by passengers regarding the quality of the ride-hailing service is
    anonymous. Your rating is private between you and Fast Ride. Depending on the location of the passenger, the
    personal

    data may be disclosed to the Fast Ride group companies and partners (local subsidiaries, representatives,
    affiliates, agents etc). Processing of personal data by Fast Ride group companies and partners will occur under the
    same strict
    conditions as established in this privacy notice. In some circumstances we are legally obliged to share information
    with external recipients. For example, under a Court Order or where we cooperate with a data protection supervisory
    authority in handling

    complaints or investigations. We can also respond to requests, such as those from law enforcement agencies, when we
    have a good-faith belief that the response is required by law in that jurisdiction or furthers a public interest
    task, affects users in that jurisdiction, and is consistent with internationally recognised standards. In any
    scenario, we’ll always satisfy ourselves that we have a lawful basis on which to share the information, and we’ll
    make sure that we document our decision.
</p>

    <h2>8. Security and access</h2>
<p>

    Data security is one of our top priorities, your data is completely secure. As we strive to use industry-accepted
    means of data
    protection, only authorized employees of Fast Ride group companies and partners have access to the personal data and
    they may access the data only for the purpose of resolving issues associated with the use of the services (including
    disputes regarding transportation services). For our research and scientific purposes, all data, like bulk
    geolocation data, is anonymized so you can never be identified from it.
</p>


    <h2>9. Your rights and controls</h2>
<p>

    We want you to stay in control of your personal data. Fast Ride provides you with controls through the app where you
    can view your
    personal information including your profile data and trip history. We also offer in-app settings like marketing
    opt-ins, and transparent cookie consent controls on our website.
</p>

    <b>Your right of access</b>
<p> 

    You can access your personal data via the Fast Ride app. You have the right to ask us for copies of your personal
    information. There are
    some exemptions, such as when we have to balance the rights of others, which means you may not always receive all
    the information we process.
</p>
<p> 

    Your right to rectification, You can access and update your personal data via the Fast Ride app. You have the right to ask us to rectify
    information you think is
    otherwise inaccurate. You also have the right to ask us to complete information you think is incomplete.
</p>
<p> 
    Your right to erasure has the right to ask us to erase your personal information in certain circumstances. Your
    right to restriction of
    processing You have the right to ask us to restrict the processing of your information in certain circumstances.
    This means that your data can only be used for certain things, such as legal claims or to exercise legal rights.
</p>
<p> 

    Your right to object to processing, you may have the right to object to processing if we are processing your
    information on the basis of
    legitimate interests. You may submit an objection to any automated decision we have made, and ask that a person
    reviews it. Your right to data portability You have the right to ask that we transfer the information you gave us
    from one organisation to another, or give it to you, in certain circumstances. This only applies to information you
    have given us. The retention period for the data about instant messages

    directly in the Fast Ride app messages is 90 days, except cases where messages
    are related to a reported incident – in which case we will store them for 6months.
</p>
    <h2>10. Retention    </h2>
    <p>

    Fast Ride retains user data for only as long as necessary for the purposes described above. This means that we
    retain different
    categories of data for different periods of time depending on the type of data, the transportation service it
    relates to, and the purposes for which we collected the data. Your personal data will be stored as long as you have
    an active passenger account. If your account is closed, personal data will be deleted (according to our retention
    schedule and rules), unless such data is still required to meet any legal obligation, or for accounting, dispute
    resolution or fraud prevention purposes. 
</p>
<p>
    Financial data regarding transportation services provided to

    passengers will be stored for three years after the last journey. Data required for other accounting purposes will
    be stored for seven years after the last journey. In the event that there are suspicions of a criminal offence,
    fraud or false information having been provided, the data will be stored as long as necessary according to the
    internal, legal, and regulatory

    requirements. In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of
    such claims.
</p>
<p>


    Journey history data and the data about usage of transportation services will be stored for three years, after which
    the data
    will be anonymized. Please note that the deinstallation of Fast Ride app in your device does not cause the deletion
    of your personal data. If the Fast Ride app has not been used for three years, we’ll get in touch and ask you to
    confirm whether you wish to keep your account active for future use. If no reply is received in a reasonable time,
    the account will be closed and personal data will be deleted unless such data is required for any purpose mentioned
    earlier in this privacy notice.
</p>

   <h2> 11. Direct marketing</h2>
<p>

    We may send direct marketing messages to your e-mail address and/or phone number when you have given us permission
    to do so, or under a soft opt-in basis. We may personalise direct marketing messages using information on how you
    use Fast Ride’s services, such as how frequently you use the Fast Ride app, and your transportation preferences. If
    you no longer wish to receive direct marketing messages,

    please click the “Unsubscribe” link in the footer of one of our emails, or opt-out in the profile section of the
    Fast Ride app.
</p>

    <h3> 12. Automated decision making</h3>
<p>

    We use help of automated decision-making in case of issuing warnings and implementing ride hailing service
    suspension. Using automated decision-making is less error-prone, more efficient and safer than using our employees.
    Data about your usage of the transportation services (data about journey status incl. cancellations and no-shows and
    data about your conduct as assessed by drivers) is considered when assessing the need for a warning or suspension.
    You can read more about the automated decision-making here. Ride
    hailing suspension will stay in force for 6 months, after which access to ride hailing service will be restored.
</p>
<p>

    We may also use automated decision-making in order to undertake fraud checks which are necessary for us to perform
    our services,
    ensure that the services are paid for and ensure the protection of riders from fraudulent transactions on their
    payment cards.
</p>
<p>

    We may use automated decision-making in order to verify you which is necessary to ensure the safety of our platform
    and the enforcement of our terms and conditions. You will always have the right for human review of the decision and
    to contest the decision, express your point of view and obtain an explanation by contacting our customer support in
    our app.
</p>

    <h2>13.Dispute resolution</h2>

<p>
    Disputes relating to the processing of personal data are
    resolved through customer support (info@fastride9ja.com) (wecare@fastride9ja.com)
    in the first instance. You have the right to contact Fast Ride Data Protection
    Officer (legal@fastride9ja.com)
</p>

   <h2> 14. Making this notice great</h2>

   <p> Data protection laws are important. They strengthen rules and enhance your information rights. Many of these rules
    may appear
    complicated, but most are grounded in common sense. We take our responsibilities with your data seriously. Fast Ride
    will continue to make changes to this privacy notice as part of our commitment to protecting your privacy and
    affording you even more transparency.
   </p>
   <p>
    We hope you have found this privacy notice easy to understand.
   </p>
<p>

    If you have any questions about this Privacy Policy, you can contact us: By email: info@fastride9ja.com,wecare@fastride9ja.com
</p>

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